Shipping policy

We ship from our warehouses in California and New Jersey, with your order fulfilled from the location closest to your delivery address whenever possible.

Shipping Coverage

We're happy to offer free shipping across the United States. Please note that we're currently unable to provide service to Alaska, Hawaii, Puerto Rico, or other United States-affiliated islands, or to Canada.

Shipping Costs

Standard delivery is free across the contiguous United States (Lower 48). We do not charge additional shipping fees for these locations.

Order Processing Time

• Order cutoff time is 4:00 PM (Pacific Time). Orders placed after the cutoff will begin processing the next business day.
• Under normal circumstances, it usually takes 1–3 business days to prepare your order for shipment.
• Our warehouse is open Monday through Friday during regular business hours, excluding holidays, so orders placed over the weekend will begin processing the next business day.
  

Delivery Options

• Home Delivery: Your order ships directly from our warehouse to your driveway.
• Local Warehouse Pickup: If you prefer, you can pick up your order directly from one of our warehouses instead of having it shipped.

Freight Delivery

Because our vehicles ship via freight carrier, delivery works differently than a standard parcel:

• Delivery Appointment: The freight carrier will call to schedule a delivery window. A valid phone number is required at checkout, and someone must be available to receive the delivery at the scheduled time.
• Curbside/Driveway Delivery: The driver is responsible for unloading your vehicle from the truck at your driveway or curb. Moving the vehicle into a garage, backyard, or other location is not included.
• Limited Access: If a delivery truck cannot access your address (narrow streets, low clearance, private roads, etc.), you'll need to receive the shipment at the nearest accessible location. We'll work with you in advance if we anticipate this may apply to your address.

Delivery Timeline

• Once your order ships, transit typically takes 7–15 business days, depending on your location.
• Total delivery time = processing time + transportation time (depending on your location).
  

Order Tracking

• Once your order ships, you'll receive an email with your carrier and tracking number. Click the tracking link to follow your delivery status in real time.
• Tracking information may take 48–72 hours to update.
• If you've chosen free home delivery service, you're welcome to visit the shipping carrier's official website directly to check your order status.
• If you're unable to track your package, please contact us at service@giyiauto.com and we'll resolve the issue within 48 hours.

Delivery Time Exceeded

If your order is delayed beyond the estimated timeline, please contact us at service@giyiauto.com and we'll check the status with the carrier right away.

Order Cancellations

• If your payment has been completed but your order hasn't shipped yet, you can cancel any time before it ships, and we'll issue a full refund.
• Once an order has shipped, it cannot be cancelled.

Address Correction Policy

If the shipping address provided at checkout is incorrect and results in additional transportation costs, those costs will be the customer's responsibility.

Damaged Shipments

• At delivery: Inspect your vehicle before signing for it. Note any visible damage directly on the Bill of Lading (BOL) or delivery receipt — this step is required for us to file a claim with the carrier.
• Concealed damage: If you discover damage after unpacking that wasn't visible at delivery, email service@giyiauto.com with your order number and photos within 7 days of delivery.
• Claims reported outside these timeframes may not be eligible for compensation, as freight carriers generally will not honor damage claims reported late.

Backordered Items

• We do our best to avoid backorders, but they occasionally happen. Backordered items ship as soon as new stock arrives at our warehouse.
• If a backordered item is discontinued or unavailable, we'll cancel that item from your order and issue a refund. A comparable or upgraded alternative may be available — contact us for options.

Questions?

If you have any questions regarding refunds or returns, please visit our Returns & Refunds page. For anything else, reach our support team at service@giyiauto.com.