Shipping policy
We ship from our warehouses in California and New Jersey, with your order fulfilled from the location closest to your delivery address whenever possible.
Shipping Coverage
We currently ship within the contiguous United States only. We are unable to ship to Alaska, Hawaii, Puerto Rico, or Canada at this time.
Order Processing Time
- Processing time is the time between when you place your order and when it leaves our warehouse.
- Orders typically take 3–5 business days to process before shipping.
- Our warehouses operate Monday–Friday during standard business hours, excluding holidays. Delays during these periods are kept to a minimum.
Delivery Options
- Home Delivery: Your order ships directly from our warehouse to your driveway.
- Local Warehouse Pickup: If you prefer, you can pick up your order directly from one of our warehouses instead of having it shipped.
Delivery Timeline
- Transit times typically run 7–15 business days once your order has shipped.
Shipping Costs
- Shipping fees vary based on distance, delivery type, and location.
- In many cases, shipping fees are included in your final purchase price. If not, they will be clearly stated on your invoice before payment.
Order Tracking
Once your order ships, you'll receive an email with your carrier and tracking number. Click the tracking link to follow your delivery status in real time.
Damaged Shipments
If your order arrives damaged:
- Note the damage when signing for delivery with the carrier.
- Email service@giyiauto.com as soon as possible with your order number and photos so we can report it to the carrier and resolve it.
Backordered Items
- We do our best to avoid backorders, but they occasionally happen. Backordered items ship as soon as new stock arrives at our warehouse.
- If a backordered item is discontinued or unavailable, we'll cancel that item from your order and issue a refund. A comparable or upgraded alternative may be available — contact us for options.
Questions?
Reach our support team at service@giyiauto.com.
