Returns & Refunds
We want you to be happy with your purchase. Here's how returns, exchanges, and refunds work.
Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be unused and in original condition, in the original packaging with all accessories included.
- Opened or used units are not eligible for return.
How to Start a Return
- Email service@giyiauto.com with your order number and the reason for the return. Always contact us before sending anything back — items returned without prior approval will not be accepted.
- For damaged or defective items, include photos or videos so we can process your return quickly.
- Once your return is approved, we'll arrange pickup from your address and send you the shipping instructions.
- Pack the item securely in its original packaging with all included accessories.
Return Shipping Fees
- If the return is due to an issue on our end (wrong item, defect, or quality issue), we cover the return shipping cost.
- If the return is due to buyer preference (no longer wanted, ordered the wrong item), the buyer is responsible for return shipping.
Refund Process
- Once we receive your returned item, we'll issue your refund to your original payment method within 1–2 business days.
- Refunds are processed after inspection confirms the item meets the return conditions above.
What's Not Returnable
- Damage resulting from negligence or misuse
- Damage from unauthorized modification
- Damage caused by natural disasters
- Damage caused by not following the included manual
- Normal wear and tear on parts designed to wear out
- Theft or loss of the product
Damage in these categories isn't eligible for a return, but may still qualify for repair or replacement under our Warranty — contact us to find out.
Defective or Damaged on Arrival
If your item arrives defective or was damaged in shipping, contact us right away with photos or video.
- For minor transit damage or a defective component (e.g., a scratched panel, a damaged light, a faulty accessory), we'll ship a replacement part free of charge.
- Full vehicle replacement is reserved for severe damage that makes the vehicle unsafe or unusable, as determined by our team after reviewing your photos/video.
We recommend checking your item and its packaging as soon as it arrives, and keeping photos on hand in case a claim is needed.
Questions?
Reach our support team at service@giyiauto.com.
