Returns & Refunds
We want you to be happy with your purchase. Here's how returns, exchanges, and refunds work.
Eligibility
- Returns are accepted within 30 days of delivery.
- Items must be unused and in original condition, in the original packaging with all accessories included.
- Opened or used units are not eligible for return.
How to Start a Return
- Email service@giyiauto.com with your order number and the reason for the return. Always contact us before sending anything back — items returned without prior approval will not be accepted.
- For damaged or defective items, include photos or videos so we can process your return quickly.
- Once your return is approved, we'll arrange pickup from your address and send you the shipping instructions.
- Pack the item securely in its original packaging with all included accessories.
Return Shipping Fees
- If the return is due to an issue on our end (wrong item, defect, or quality issue), we cover the return shipping cost.
- If the return is due to buyer preference (no longer wanted, ordered the wrong item), the buyer is responsible for return shipping.
Refund Process
- Once we receive your returned item, we'll issue your refund to your original payment method within 1–2 business days.
- Refunds are processed after inspection confirms the item meets the return conditions above.
What's Not Returnable
- Damage resulting from negligence or misuse
- Damage from unauthorized modification
- Damage caused by natural disasters
- Damage caused by not following the included manual
- Normal wear and tear on parts designed to wear out
- Theft or loss of the product
Damage in these categories isn't eligible for a return, but may still qualify for repair or replacement under our Warranty — contact us to find out.
Defective or Damaged on Arrival
If your item arrives defective or was damaged in shipping, contact us right away. Once we receive the returned item, we'll ship your replacement at no additional cost. We recommend checking your item and its packaging as soon as it arrives, and keeping photos on hand in case a claim is needed.
Questions?
Reach our support team at service@giyiauto.com.
