Explore our FAQs to find quick answers to your most common questions and concerns.
General Information
What is GIYI, and what products do you sell?
GIYI is a direct-to-consumer brand selling street-legal electric golf carts and electric tricycles.
Golf carts come in 2-seater and 4-seater configurations; the tricycle is a cargo-and-passenger model.
Where is GIYI based, and where are your vehicles assembled?
We assemble and ship from our own U.S. warehouse network.
Selling direct — without a dealer network — keeps delivery times shorter and prices lower.
How does GIYI pricing compare to other brands?
We price for comparable specs at a significantly lower cost than major competitors.
Selling direct to consumers — no dealer markup — is what makes that possible. See each product page for exact pricing.
Golf Carts
What's the difference between the 2-seater and 4-seater?
Same motor and battery — the difference is body length and seating.
The 2-seater includes a golf bag holder built for two riders. The 4-seater seats four (2+2) with a flip-down rear seat that converts to a cargo bed.
Which model is right for me?
Two riders and golfing → 2-seater. Extra seating or cargo flexibility → 4-seater.
The 4-seater's convertible rear seat makes it the more versatile pick for families or hauling gear.
What's the top speed and range on a single charge?
Top speed runs 20 MPH depending on model.
Charging takes about 8 hours with the built-in charger. Actual range varies with terrain, load, and driving conditions. See each product page for full specifications.
What safety features come standard?
DOT-certified windshield, headlights, brake lights, turn signals, seat belts, rearview mirrors, a handbrake and a horn.
Every GIYI golf cart also has hydraulic 4-wheel disc brakes, independent front suspension, and a 9" IPS touchscreen with real-time vehicle data and a rearview camera
Does the golf cart arrive assembled?
Yes — every GIYI golf cart ships fully assembled.
No manual assembly required on your end.
Can I save money with local pickup?
Yes — pick up from a GIYI warehouse and save $1,000.
Warehouses aren't open for general browsing; pickup is arranged by order only.
Ownership & Documents (Golf Carts)
Does my golf cart have a VIN?
Yes — every GIYI golf cart has a 17-digit VIN, located on the rear right side of the battery.
Where can I drive my GIYI vehicle?
That depends on your state, county, and city.
Registration, insurance, and permitted-road rules vary and apply to the complete vehicle. Check with your local DMV before driving on public roads.
Do I need to title or register it, or have a license or insurance?
Contact your local DMV and your insurance provider to confirm what applies where you live.
Electric Tricycles
What is the GIYI electric tricycle designed for?
A three-wheeled vehicle built to carry both people and cargo on everyday trips.
How many people can the tricycle carry?
It seats 2 passengers plus cargo.
The rear seat is a 2-in-1 convertible design that switches between passenger mode and an expanded cargo mode.
How much does the electric tricycle cost?
See the tricycle's product page for current pricing.
Is it safe? Does it tip over easily?
Three wheels make it more stable than a two-wheeled bike at low speeds, but it can still tip if overloaded or turned too sharply.
As with any vehicle, safe operation depends on following posted speed limits and staying within the rated load capacity.
Do I need a license or license plate to ride it?
Requirements vary by state, county, and city.
Check with your local DMV to confirm what's required in your area before riding on public roads.
Does it arrive assembled?
No — it requires some assembly on arrival.
Vehicle Information
What do I do if my vehicle won't start or breaks down?
Check your owner's manual for the neutral/tow procedure for your vehicle.
Avoid pushing or towing at high speed or over long distances — it can damage the drivetrain. When in doubt, email service@giyiauto.com first.
How do I get an owner's manual?
A printed manual ships with every vehicle.
No download needed — it's included at delivery.
I'm having trouble with my vehicle — where do I get help?
Email service@giyiauto.com with your order details and the issue.
We'll help you troubleshoot or start a service claim.
Warranty & Support
What's covered under the GIYI warranty?
One year on the whole vehicle and battery — same policy across our entire lineup.
Free replacement parts for manufacturing or quality defects, on golf carts and tricycles alike.
How do I file a claim?
Email service@giyiauto.com with your order info, the issue, and photos/video.
Include full name, phone, shipping address, order number, and purchase date. We respond within 1–2 business days.
How are claims resolved?
Repair, part/machine replacement, or a refund — based on our technical review.
Ordering, Payment & Shipping
What's your return policy?
30 days, unused, original condition — full refund or exchange.
Our error (defect or quality issue): full refund, including original shipping — no cost to you.
Change of mind or an ordering mistake: you cover return shipping. Because of this vehicle's size and weight, we'll provide a shipping quote for you to approve before your return is processed.
How do I file a shipping damage claim?
Email service@giyiauto.com with your order info, photos of the damage, and a description of the issue.
Note any visible damage on the Bill of Lading or delivery receipt before signing for delivery — this is required for us to file a claim with the carrier. If damage is discovered after unpacking, report it within 7 days of delivery. We respond within 1–2 business days.
How do I track my order?
Email service@giyiauto.com with your order number.
Still have questions?
Our team replies within 1–2 business days.
Or email us directly at service@giyiauto.com
