Explore our FAQs to find quick answers to your most common questions and concerns.
General Information
What is GIYI, and what products do you sell?
GIYI is a direct-to-consumer brand selling street-legal electric golf carts and electric tricycles.
Golf carts come in 2-seater and 4-seater configurations; the tricycle is a cargo-and-passenger model.
Where is GIYI based, and where are your vehicles assembled?
We assemble and ship from our own U.S. warehouse network.
Selling direct — without a dealer network — keeps delivery times shorter and prices lower.
Are GIYI vehicles street-legal?
Our golf carts are built to LSV (Low-Speed Vehicle) certification standards.
Street-legal rules — registration, insurance, permitted roads — vary by state, county, and city. Check with your local DMV before driving on public roads.
Do I need to title or register my vehicle?
That depends on how your local jurisdiction classifies the vehicle.
Contact your local DMV or motor vehicle agency to confirm what's required where you live.
How does GIYI pricing compare to other brands?
We price for comparable specs at a significantly lower cost than major competitors.
Selling direct to consumers — no dealer markup — is what makes that possible. See each product page for exact pricing.
Golf Carts
What's the difference between the 2-seater and 4-seater?
Same motor and battery — the difference is body length and seating.
The 2-seater includes a golf bag holder built for two riders. The 4-seater seats four (2+2) with a flip-down rear seat that converts to a cargo bed.
Which model is right for me?
Two riders and golfing → 2-seater. Extra seating or cargo flexibility → 4-seater.
The 4-seater's convertible rear seat makes it the more versatile pick for families or hauling gear.
What's the top speed and range on a single charge?
Top speed runs 20 MPH depending on model.
For exact range and top speed by model, check the specifications on the product page.
What safety features come standard?
Hydraulic 4-wheel disc brakes and independent front suspension, standard.
Also included: a 9" IPS touchscreen with real-time vehicle data and rearview camera, plus LSV certification for street use.
Where is the VIN located?
On the rear right side of the battery.
Does the golf cart arrive assembled?
Yes — every GIYI golf cart ships fully assembled.
No manual assembly required on your end.
Can I save money with local pickup?
Yes — pick up from a GIYI warehouse and save $1,000.
Warehouses aren't open for general browsing; pickup is arranged by order only.
Do I need insurance for my golf cart?
Depends on your state — some require insurance for street-legal LSVs, some don't.
Check with your local DMV or an insurance provider to confirm what applies where you live.
Electric Tricycles
What is the GIYI electric tricycle designed for?
A three-wheeled vehicle built to carry both people and cargo on everyday trips.
How many people can ride the commuter tricycle?
It seats 2 passengers plus cargo.
The rear seat is a 2-in-1 convertible design that switches between passenger mode and an expanded cargo mode.
How much does the electric tricycle cost?
See the tricycle's product page for current pricing.
Is it safe? Does it tip over easily?
Requirements vary by state, county, and city.
Check with your local DMV to confirm what's required in your area before riding on public roads.
Do I need a license or license plate to ride it?
A three-wheeled vehicle built to carry both people and cargo on everyday trips.
As with any vehicle, safe operation depends on following posted speed limits and staying within the rated load capacity.
Does it arrive assembled?
No — it requires some assembly on arrival.
Vehicle Information
What do I do if my vehicle won't start or breaks down?
Check your owner's manual for the neutral/tow procedure for your vehicle.
Avoid pushing or towing at high speed or over long distances — it can damage the drivetrain. When in doubt, email service@giyiauto.com first.
How do I get an owner's manual?
A printed manual ships with every vehicle.
No download needed — it's included at delivery.
I'm having trouble with my vehicle — where do I get help?
Email service@giyiauto.com with your order details and the issue.
We'll help you troubleshoot or start a service claim.
Warranty & Support
What's covered under the GIYI warranty?
One year on the whole vehicle and battery — same policy across our entire lineup.
Free replacement parts for manufacturing or quality defects, on golf carts and tricycles alike.
How do I file a claim?
Email service@giyiauto.com with your order info, the issue, and photos/video.
Include full name, phone, shipping address, order number, and purchase date. We respond within 1–2 business days.
How are claims resolved?
Repair, part/machine replacement, or a refund — based on our technical review.
Ordering, Payment & Shipping
What's your return policy?
30 days, unused, original condition — full refund or exchange.
Our error (defect/quality issue): we cover the full refund. Your preference or an ordering mistake: you cover return shipping.
How do I file a claim?
Email service@giyiauto.com with your order info, the issue, and photos/video.
Include full name, phone, shipping address, order number, and purchase date. We respond within 1–2 business days.
How do I track my order?
Email service@giyiauto.com with your order number.
Still have questions?
Our team replies within 1–2 business days.
Or email us directly at service@giyiauto.com
