Warranty
GIYI stands behind every vehicle we sell. This page covers what's included, what's excluded, and how to file a claim.
Coverage
- Your whole vehicle and battery are covered for 1 year from the date of delivery.
- Manufacturing or quality defects are covered with free replacement parts.
What's Not Covered
- Damage caused by improper use, abuse, modification, or human error is not covered under warranty and will be charged separately.
- Vehicles purchased through third-party auctions or resellers are not covered.
- Used or salvaged machines are not covered.
How Claims Are Resolved
Once a claim is submitted, our team completes a technical assessment to determine the outcome, which may include:
- Repair of the affected part or component
- Replacement of parts, or repair of the machine
- Refund, if approved based on the assessment
How to File a Warranty Claim
Email service@giyiauto.com with the following:
- Full name
- Phone number
- Shipping address
- Purchase channel, including your order number
- Purchase date
- Description of the issue
- Photos or videos of the issue
Our team responds to warranty claims within 1–2 business days.
Warranty FAQ
Will adding accessories or making modifications void my warranty?
Yes. Damage resulting from modifications is not covered under warranty and will be handled as a separate, chargeable repair.
Is damage from an accident or outside impact covered?
No. Warranty coverage applies to manufacturing or quality defects only. Damage from accidents, misuse, or outside impact falls outside the scope of warranty coverage.
Is my warranty transferable if I sell my vehicle?
No. The warranty does not transfer with the vehicle if it's sold — coverage applies only to the original purchaser.
Do I need to register my vehicle to activate the warranty?
No registration is required. Your 1-year warranty period begins automatically on the date of delivery.
Questions?
Reach our support team at service@giyiauto.com.
